UCCX 7 (SR4) - real time reporting based on option choosed

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Oct 18th, 2009
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i would like to extract real time information on wich option the client choosed on my uccx7 script. I know where to get in the database some info from the queues (Summary Tables), and i would like to make some custom real time reporting based on wich option was choosed to know how many callers choosed the voicemail option (so the call won't show up as abandoned).

Is there any way to get real time info from a custom variable in real time? in wich table?



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Overall Rating: 5 (1 ratings)
Jonathan Schulenberg Sun, 10/18/2009 - 07:22
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    2017 IP Telephony

IVR selections are not recorded within the CCX databases. You would need to save this to an external database and report from there. Your only method of capturing this within db_cra would be to store a value into an enterprise data variable which can be seen on historical reports.

Also, the only tables that are "real time" are those identified as such: RtCSQsSummary and RtICDStatistics for use by wallboard applications.


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