DND Enable/Disable Issues

Unanswered Question
Oct 18th, 2009
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Hi,


I'm using a Cisco 2821 with CCME on IOS 12.4(24)T1 with SCCP to the phones and a SIP proxy for PSTN access. The phones are 7940s and 7960s.


When a user hits the DND button they can turn it on but not back off. Hitting the DND button a second time does nothing. Here is some info on a phone with the problem.


Cisco 2821

CCME

12.4(24)T1



ephone-dn 21 dual-line

number 8730 no-reg both

label John Doe 8730

description John Doe

name John Doe

allow watch

call-forward busy 8999

call-forward noan 8999 timeout 23



ephone 21

description John Doe

mac-address 001B.XXXX.XXXX

ephone-template 1

username "John Doe" password null

type 7940

button 1:21

pin 12345



ephone-template 1

softkeys hold Newcall Resume

softkeys idle Newcall Redial Cfwdall Pickup

softkeys seized Redial Endcall Cfwdall Meetme

softkeys alerting Endcall

softkeys connected Hold Endcall Trnsfer Confrn

keepalive 60

type 7940


Any ideas or help is appreciated.


Thanks.

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paolo bevilacqua Sun, 10/18/2009 - 09:47
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I've heard of this already and suspect is a bug.

You can try for example, 12.4(22)YB4, same CME 7.1.

Hythim Ali El Hadad Sun, 10/18/2009 - 11:26
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Hi Jamie,


Kindly i don't find the DND softkey in your ephone-template 1


A same scenario occur in SIP registered phones if it is enabled on configuration but not existing in the softkeys,but I see you are using sccp


So I think you can try it with a default template that I have the same ios version with the same 2821 but didn't face this issue



paolo bevilacqua Sun, 10/18/2009 - 11:33
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Hmmm DND not in template but still shows up ?


bugs more bugs who wants bugs ?

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