Hello, i've a question about UCCX system prompts
when an incomming call goes to the CSQ, he will hear a prompt, that the waiting time about 60 seconds, can i change something next time people will hear "your waiting time 1 minute or 1 minute and 10 seconds and so on"?
is it possible?
The numerical value is obtained from the Get Reporting Statistic step. You are free to use the value given; or, make assumptions and use another value based on what is returned. Example: If the Expected Wait Time is less than sixty seconds, use "Less than one minute" instead of saying "38 seconds".
The system prompts will only generate the numerical value: first, one, tenth, ten, etc. You would need to concatenate this with whatever verbiage you choose. Example: "You are the person in queue." This would be three prompts: example1.wav example2.wav.
The same story for time. It will only generate the value, all of the surrounding verbiage is up to you.