upgrade info

Unanswered Question
Oct 19th, 2009

We have a contract for quarterly upgrades with the business partner from whom we purchased our CM / Unity hardware and software. We want to start doing our own upgrades. Where do we find the info about the upgrade path: what is available;what the upgrade contains; and all other pertinent details, etc. Thanks!

I have this problem too.
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Jaime Valencia Mon, 10/19/2009 - 08:41

Cisco Unified Communications Manager Software Compatibility Matrix


What's SW is available can be found here:


If it breaks just go to download center from cisco.com

What's included is on READMES that are available before downloading the files or searching for the Release Notes.



if this helps, please rate


rob.huffman Mon, 10/19/2009 - 09:50

Hey Mary,

Don't do it!! Let the Partner have all the "pain" :) Just kidding my friend. I wanted to add these links to the great info frm Java (+5 points Java :)

These documents/Links below are sometimes over-looked but conatin significant UC upgrade Paths/strategies/recommendations. There is alot of info to weed through but will certainly save you from "taking it on the chin".

System Installation and Upgrade Manual for IP Telephony Enterprise and Midmarket


Cisco Unified Communications System Documentation


Cisco Unified Communications Compatibility Tool


Hope this helps! And best of luck!


maryclegg Mon, 10/19/2009 - 10:25

Thanks, Rob. We need all the help we can get with this venture.


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