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Problem with caller ID

jaydien1358
Level 3
Level 3

Hello,

We jsut recently switched from Comcast VoIP with an analog handoff to Verizon POTS lines. We didn't have to change a thing in our config. But now, all incomming calls have a caller ID of 9911? What could this be?

I confirmed that we have caller ID on our lines.

Thanks.

Brian

www.jaydien.com

2 Accepted Solutions

Accepted Solutions

Saurabh Verma
Level 4
Level 4

Hi Brian,

Looks like all the incoming calls are matching the 1st POTS dial-peer that's configured for 911 calls. The only way to do this through CCA would be to start from scratch. I would recommend that you use CLI to create dial-peers for matching incoming calls (without any destination-pattern). For example, create the following dial-peers for each of your active FXO port:

dial-peer voice 5100 pots

  incoming called-number .%

  port 0/1/0

dial-peer voice 5101 pots

  incoming called-number .%

  port 0/1/1

dial-peer voice 5102 pots

  incoming called-number .%

  port 0/1/2

dial-peer voice 5103 pots

  incoming called-number .%

  port 0/1/3

HTH,

Saurabh

View solution in original post

Brian,

Try this:

UC500#conf t
Enter configuration commands, one per line.  End with CNTL/Z.
UC500(config)#voice-port 0/1/0
UC500(config-voiceport)#caller-id alerting ring 2

Let me know,


Marcos

View solution in original post

6 Replies 6

Saurabh Verma
Level 4
Level 4

Hi Brian,

Looks like all the incoming calls are matching the 1st POTS dial-peer that's configured for 911 calls. The only way to do this through CCA would be to start from scratch. I would recommend that you use CLI to create dial-peers for matching incoming calls (without any destination-pattern). For example, create the following dial-peers for each of your active FXO port:

dial-peer voice 5100 pots

  incoming called-number .%

  port 0/1/0

dial-peer voice 5101 pots

  incoming called-number .%

  port 0/1/1

dial-peer voice 5102 pots

  incoming called-number .%

  port 0/1/2

dial-peer voice 5103 pots

  incoming called-number .%

  port 0/1/3

HTH,

Saurabh

Thanks. That did the trick.

-Brian

www.jaydien.com

Hello,

We recently switch carriers again, (from Verizon Back to Comcast), and now caller ID is showing as unknown on all displays and voicemail. We did not change the config at all when making the carrier change.

We have also confirmed that the feature is enabled wityh the carrier. Please advise. Thanks.

-Brian

www.jaydien.com

Brian,

Try this:

UC500#conf t
Enter configuration commands, one per line.  End with CNTL/Z.
UC500(config)#voice-port 0/1/0
UC500(config-voiceport)#caller-id alerting ring 2

Let me know,


Marcos

That seemed to work Marcos, thanks.

Wasn't the option for setting number of rings configurable under earlier versions of CCA? Or am I confusing that with something else? Kind of remember an option for choosing number of rings before the AA answers incoming calls.

-Brian

No, currently this is only configurable via CCA. Glad that it worked.


Marcos

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