Simple question about Voicemail

Unanswered Question
Oct 20th, 2009
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Hi,

I have CUCM 5 and Unity 5

- Our reception have the pilot point 1000

- Calls then go to hunt group members: 1001 , 1002,...1012 and finally to 5000 (which is voicemail)


What I want to achieve is simple:

After calls go to PP 1000 and if reception is not logged on AC or all lines are busy-> go to voicemail(hear the reception prompt and let users leave a message)

- formward the message then to the two receptionists (MWI should go on).


Is there a simple way to achieve this?

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Brandon Buffin Tue, 10/20/2009 - 04:18
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Yes. Setup a voicemail account for 1001 and make 1002 an alternate extension for this voicemail box. This is assuming 1001 and 1002 are the DNs for the two receptionists.


Hope this helps.


Brandon

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