Simple question about Voicemail

Unanswered Question
Oct 20th, 2009
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I have CUCM 5 and Unity 5

- Our reception have the pilot point 1000

- Calls then go to hunt group members: 1001 , 1002,...1012 and finally to 5000 (which is voicemail)

What I want to achieve is simple:

After calls go to PP 1000 and if reception is not logged on AC or all lines are busy-> go to voicemail(hear the reception prompt and let users leave a message)

- formward the message then to the two receptionists (MWI should go on).

Is there a simple way to achieve this?

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Brandon Buffin Tue, 10/20/2009 - 04:18
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Yes. Setup a voicemail account for 1001 and make 1002 an alternate extension for this voicemail box. This is assuming 1001 and 1002 are the DNs for the two receptionists.

Hope this helps.



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