some extensions don't appear in CDR on callmanager

hadelmahmoud · ‎10-20-2009

Dear All,

I have callmanager 4.2 and also I have Billing system but suddenly some extensions on callmanager don't appear on billing system.

I already extracted CDR file from the callmanager to insure if it recorded or not on the callmanager but I didn't find it in CDR file that means the problem in the callmanager itself.I restarted the CDR service but the same problem still exist.

Could anyone advice me how can I solve this problem.

Best Regards;

Jaime Valencia · ‎10-20-2009

Is CDR enabled in ALL servers in the cluster????

The setting is PER SERVER

HTH

java

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www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

hadelmahmoud · ‎10-21-2009

Only I have 2 servers on Publisher and the other one is subsciber and the CDR enabled only on publisher.but those extensions already were worked before on the billing system.