Pulse phones are not able to call in to call center

Unanswered Question
Oct 20th, 2009

Hi,

We are using IPCC express 3.5, if some customer calls from Pulse phone he is not able to reach the agent when it asks for press 1 for english or other options, while the same is working for DTMF phones.

Please advice.

Thanks,

Vinay

I have this problem too.
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Jonathan Schulenberg Tue, 10/20/2009 - 06:43

CCX does not support in-band DTMF. Make sure the DSP for the circuit is picking up the pulse tones and converting them to OOB DTMF.

vinayjaiswal Tue, 10/20/2009 - 06:48

Thanks a lot for your valuable information. Is there any command to do the same. I am using H.323 gateway.

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