Pulse phones are not able to call in to call center

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Oct 20th, 2009
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Hi,


We are using IPCC express 3.5, if some customer calls from Pulse phone he is not able to reach the agent when it asks for press 1 for english or other options, while the same is working for DTMF phones.


Please advice.


Thanks,

Vinay

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Jonathan Schulenberg Tue, 10/20/2009 - 06:43
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CCX does not support in-band DTMF. Make sure the DSP for the circuit is picking up the pulse tones and converting them to OOB DTMF.

vinayjaiswal Tue, 10/20/2009 - 06:48
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Thanks a lot for your valuable information. Is there any command to do the same. I am using H.323 gateway.

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