- Silver, 250 points or more
We support a number of seperate dialplans within a single CallManager cluster in a hosted model. We have a single Emergency Responder supporting a number of customers. Outbound E-911 works great; we can route each call to the local dispatch for that area. The problem is the dial-back feature. The CER maps the ERL number (which appears on the 911 dispatchers display) with the extension of the phone dialing 911, so that if the 911 dispatcher calls the ERL number, the call will be routed to the last phone to dial 911 within that location. However, we have overlapping internal extensions. So if CustB Ext 2000 dials 911, and the dispatcher needs to call back, the call will be routed to CustA Ext 2000, if CustA is ahead of CustB in the CER Route Points calling search space.
The only solution I can think of is to somehow translate the internal calling number to the 10-digit equivalent before it gets to the CER, but I don't know if this is possible. Any thoughts?