Well we use QM recording and the Cisco IP Communicator - if your are using the communicator save yourself a lot of time and headaches by ensuring your device name is in the SEPxxxxxx format - it has to be the MAC - no other format will work.

Secondly to enable recording your CAD users you will need to enable them through the "quality management administrator" application. You will need to link them and license them as well. You won't be able to do any recording unless they are licensed. The debug logs under C:\Program Files\Cisco\WFO_QM\log are helpful as well. Once you have everything configured properly don't expect to see anything under the "Recordings" tab right away but you may see recordings pop into "Archives" when you search for one of the users you are recording.