Cisco Works LMS 3.2 Missing fields in Device center

Mike Mott · ‎10-20-2009

In Device Center I am missing the following fields:

Inventory Last collected Time

Configuration Last Collected Time

As well as missing the Management tasks functions available window. I can see the data config archive in The Device Managability Status Report.

ppoiron · ‎11-19-2009

Hi Mike,

I got the same symptoms on my LMS.

Did you fix that issue ?

Regards,

Patrice

Mike Mott · ‎11-20-2009

Yes I did get that issue resolved with the Help of TAC. They said that I was hitting a particular bug: CSCtc21648

No idea if you are hitting the same bug or not but here is the information that I was given.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtc21648

Bug Details

RME links and info missing from Device Center after upgrade

Symptom:

The Resource Manager Essentials tasks and reports are missing from the Device Center. Additionally, all RME-related device information is also omitted.

Conditions:

This occurs after applying the RME 4.3.1 EnergyWise service pack.

Workaround:

A workaround is available by contacting the TAC

ppoiron · ‎11-23-2009

You're right Mike.

Cisco provided me a patch which fix that issue due to RME 4.3.1 patch.