Fields in the Agent Real Time All Fields Report on CUIS 7.5

Answered Question
Oct 20th, 2009

In the field Direction, I need to see the active task OUT when the agents use the CTI Dialing Pad to make an outgoing external call.

Presently I see the task OTHER instead of OUT.


Do I may need to feed the Agent_Real_Time.Direction table

I have this problem too.
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Nancy Thompson Tue, 10/20/2009 - 11:56

I have not checked yet.

I wanted to make sure that was the right table involved. I will discuss with our IP telephony analyst to make that change quickly.

Thanks Geoff.


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