10-20-2009 10:44 AM - edited 03-14-2019 04:45 AM
In the field Direction, I need to see the active task OUT when the agents use the CTI Dialing Pad to make an outgoing external call.
Presently I see the task OTHER instead of OUT.
Why?
Do I may need to feed the Agent_Real_Time.Direction table
Solved! Go to Solution.
10-20-2009 11:03 AM
In the ICM Schema Document for the Agent_Real_Time table, the column Direction is described as "Direction of call agent is currently working on:
NULL= None
0 = None
1 = In
2 = Out
3 = Other"
Why can't you change it?
Regards,
Geoff
10-20-2009 11:03 AM
In the ICM Schema Document for the Agent_Real_Time table, the column Direction is described as "Direction of call agent is currently working on:
NULL= None
0 = None
1 = In
2 = Out
3 = Other"
Why can't you change it?
Regards,
Geoff
10-20-2009 11:56 AM
I have not checked yet.
I wanted to make sure that was the right table involved. I will discuss with our IP telephony analyst to make that change quickly.
Thanks Geoff.
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