Unsecure messages in Unity CN?

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Oct 20th, 2009
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Is there any way to unsecure messages in Unity CN 7.x?

I am trying to migrate a customer's UnityCN-BE 7.x to UnityCN 7.x-Standalone but the voicemail CoS settings were set to secure messages. So now when I use COBRAS to do the export the secure messages will not get exported.


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virverma Tue, 10/20/2009 - 16:57
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make sure that there is no space in display name, as there were issues in listening to messages,

also, could you post the error message regarding any error while doing export.

mdaswani Tue, 10/20/2009 - 19:21
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There is no space in the display name. Here is the message export stage log output

10/20/2009 10:13:10 PM: [27 of 27] Export Voice Messages

10/20/2009 10:13:10 PM: Starting backup of selected subscriber mailboxes

10/20/2009 10:13:11 PM: Generating new message backup file

10/20/2009 10:13:12 PM: New message file location=C:\Program Files\Cisco Systems\COBRAS\Export_CUC\Backups\COBRAS_Backup_091020_22_08_44_172.16.0.200\UnityMessage_Backup_172.16.0.200_091020_22_13_12.MDB

10/20/2009 10:13:12 PM: **msgfilterline=mshah, 6637, c666ccaf-b089-4273-9bad-70908d8197ab

10/20/2009 10:13:12 PM: Exporting messages for subscriber alias=mshah, Display Name=mshah

10/20/2009 10:13:12 PM: IMAP version=3.2.2

10/20/2009 10:13:12 PM: IMAP connection string=#Users/mshah/inbox

10/20/2009 10:13:12 PM: 51 messages found for this subscriber - packing into database

10/20/2009 10:13:13 PM: Skipping secure message: Message from 3128635000

10/20/2009 10:13:13 PM: ***Message MDB FileSize= 135168

10/20/2009 10:13:14 PM: Skipping secure message: Message from 3123296600

10/20/2009 10:13:14 PM: ***Message MDB FileSize= 135168

lindborg Tue, 10/20/2009 - 19:52
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That's not an error - it's by design. the secure messages in Unity cannot (ever) be played in Connection due to the way they're encrypted. Further, exporting encrypted messages off the Exchange server in a portable MDB file makes security folks a little nervous - so the decision was made to skip all messages marked secure (even for Connection exports).

so far as I know there's no way to "undo" a secure message on the fly in Unity.

Probably the best option is to move users and leave secure messages on the Unity servers for a period of time at an alternate dial in number so folks can get messages out of their old mailbox.

mdaswani Tue, 10/20/2009 - 20:18
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This log is actually from Connection 7.x in CUCM-BE. I'm trying to migrate to a standalone Connection 7.x server.

Is there no way to undo or export a secure message in Connection 7.x either?

lindborg Tue, 10/20/2009 - 20:43
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The security team didn't want secure messages leaving the server, even for backups (this is noted in the help). Once they're off the server they're "in the wild" - since the MDB files are not encrypted the messages could be "cracked" reasonably easily - so the instructions (keeping in mind I'm just an engineering grunt) were to not copy off secure messages.

DRS backups are considered secure on the other hand - just not portable for your purposes I'm afraid.


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