I'm currently configuring Voicemail, it's all going well, but I got a small problem and I need some help.
Hardware/Software we are using:
Cisco 3825 Router with a NME-CUE Module.
Cisco 7975 IP Phones
Cisco IOS Software C3825 ADVIPSERVICESK9-M
Software Version 12.4(15)T9 / CME 4.1(0)
GUI Version 220.127.116.11 (Compatible with IOS 12.4(15)T)
Cisco Unity Express Version 3.1
When I call my own IP Phone(Extension 1002) with another IP Phone (Extension 1001) and I don't pick up, the call gets forwarded to Voicemail. That works fine.
Now when an external call comes into my IP Phone and I don't answer, I get the message "there is no mailbox associated with this extension".
Refering to this document, page 96:
I've read in this document that a dialplan-pattern might cause this problem and I think it does for me, because I do have a dialplan-pattern configured and also my extension has a primary e.164 number.
This is the config I have:
dial-peer voice 4000 voip
description Cisco Unity Express Voicemail
session protocol sipv2
session target ipv4:xx.xx.xx.xx
dtmf-relay sip-notify rtp-nte
dialplan-pattern 1 7657210.. extension-length 4 extension-pattern 10..
ephone-dn 3 dual-line
number 1002 secondary 765724099
call-forward busy 1999
call-forward night-service 1023
call-forward noan 1999 timeout 10
show ephone-dn 3 shows:
Station name Grant, Station number 765721002.
I'm guessing that I have 3 numbers configured to my extension 1002. The document says;
"Cisco Unity Express can associate up to two numbers with a mailbox (the Primary Extension and
the Primary E.164 Number fields in the Cisco Unity Express user profile). A call containing either
of these two numbers will correctly enter the mailbox for this subscriber. If you have more than two
numbers that must be mapped to a single mailbox, those numbers must be translated on the call agent
to match the Primary Extension or the Primary E.164 Number fields before the call reaches
Cisco Unity Express."
I know this pretty much answers my question, but what method should I use to do this? Because I've read there are multiple ways to manipulate digits. I'm guessing I should use Voice-translation.
And which of the 2 numbers are registered to my mailbox? 1002 and 765721002?
Thanks in advance.