Cisco Supervisor Desktop - no record buttons

Answered Question
Oct 21st, 2009

Hello, could you help me with cisco superviser desktop?

i cant record someone's speech from superviser cause there is no buttons,

from admin i can only insert buttons to the agent,

what should i change?

thank you

I have this problem too.
0 votes
Correct Answer by Ryan LaFountain about 7 years 1 month ago

Do you have buttons and they are grayed out or do you not have buttons at all?

If the buttons are there, but grayed out, make sure you are clicking on the call and not the agent name.

Click on agent name to monitor.

Click on the Inbound call to record.

Please go to the lower left corner and see if the CSD is In Service after you select a team. If it says Partial Service, double click on this and see what is in Partial Service.

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Overall Rating: 5 (1 ratings)
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James Hawkins Wed, 10/21/2009 - 00:52

I assume you have Express rather than Enterprise.

Please let us know which version you have and what package (Standard, Enhanced or Premium - if is is Standard then recording is not included).

Correct Answer
Ryan LaFountain Wed, 10/21/2009 - 04:03

Do you have buttons and they are grayed out or do you not have buttons at all?

If the buttons are there, but grayed out, make sure you are clicking on the call and not the agent name.

Click on agent name to monitor.

Click on the Inbound call to record.

Please go to the lower left corner and see if the CSD is In Service after you select a team. If it says Partial Service, double click on this and see what is in Partial Service.

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