Hello, could you help me with cisco superviser desktop?
i cant record someone's speech from superviser cause there is no buttons,
from admin i can only insert buttons to the agent,
what should i change?
Do you have buttons and they are grayed out or do you not have buttons at all?
If the buttons are there, but grayed out, make sure you are clicking on the call and not the agent name.
Click on agent name to monitor.
Click on the Inbound call to record.
Please go to the lower left corner and see if the CSD is In Service after you select a team. If it says Partial Service, double click on this and see what is in Partial Service.