10-21-2009 12:29 AM - edited 03-14-2019 04:45 AM
Hello, could you help me with cisco superviser desktop?
i cant record someone's speech from superviser cause there is no buttons,
from admin i can only insert buttons to the agent,
what should i change?
thank you
Solved! Go to Solution.
10-21-2009 04:03 AM
Do you have buttons and they are grayed out or do you not have buttons at all?
If the buttons are there, but grayed out, make sure you are clicking on the call and not the agent name.
Click on agent name to monitor.
Click on the Inbound call to record.
Please go to the lower left corner and see if the CSD is In Service after you select a team. If it says Partial Service, double click on this and see what is in Partial Service.
10-21-2009 12:52 AM
I assume you have Express rather than Enterprise.
Please let us know which version you have and what package (Standard, Enhanced or Premium - if is is Standard then recording is not included).
10-21-2009 01:29 AM
oh, sorry
i have Premium license
10-21-2009 01:30 AM
Express, yes, not Enterprise
10-21-2009 01:43 AM
Not sure why you cannot see the recording buttons then.
Page 44 of the doc at the link below shows how to record calls for version 7.0.
Do you have the Intervention > Call/Agent Start Recording option?
10-21-2009 03:00 AM
Yes, i have this option
10-21-2009 04:03 AM
Do you have buttons and they are grayed out or do you not have buttons at all?
If the buttons are there, but grayed out, make sure you are clicking on the call and not the agent name.
Click on agent name to monitor.
Click on the Inbound call to record.
Please go to the lower left corner and see if the CSD is In Service after you select a team. If it says Partial Service, double click on this and see what is in Partial Service.
10-21-2009 04:32 AM
Thank you very much.
Yes, they are grey,
thank you again!
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