I've purchased my UCSS renewal for 2009-2010 from a different vendor. I was worried that my subscription will lapse since the vendor was moving pretty slow, but it appears that they made it, since my renewal envelopes with PAK numbers came in before the end of coverage.
The old subscription was going to expire on 9-30-09.
Yesterday, I went to register my PAK numbers and to look at my contracts and I saw that all four of them expired and were overdue and they still had the old vendor name in bill-to.
I know that my renewals were purchased by my new vendor on 9/23/09 and they all have CISCO sales order number on them.
My vendor is telling me that my contract numbers will not change with the change of the vendor and that it takes time for the information in contracts to get updated.
Can anyone tell me how long it usually takes for new subscriptions become available to the end user. My new subscription was supposed to start on 10/1/09.
Is this a problem? If it is how do I go about fixing it? Cisco TAC?