CUCIMOC - MWI in deskphone mode

Answered Question
Oct 21st, 2009
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Hi,


I installed CUCIMOC 7.1.2 and works well in deskphone and Softphone both mode except MWI in deskphone mode.


when I have new voicemail,

1. deskphone mode - physical IP Phone has MWI ON but CUCIMOC's MWI OFF


2. softphone mode - CUCIMOC's MWI ON


why the CUCIMOC's MWI OFF when deskphone mode? Is this expected behavior?


Advise please,

Correct Answer by htluo about 7 years 6 months ago

Yes. This is expected.


Desk phone mode is CTI control. If you have ever used Attendant Console(AC) or Cisco Agent Desktop(CAD), you should understand the concept. MWI will not be delivered to CUCIMOC via CTI/JATPI. Just like it won't be delivered to AC or CAD.


Soft phone mode is SIP phone, which means, the CUCIMOC itself is a phone (end point). MWI will be delivered to end points.


Michael

http://htluo.blogspot.com

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Correct Answer
htluo Wed, 10/21/2009 - 16:36
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Yes. This is expected.


Desk phone mode is CTI control. If you have ever used Attendant Console(AC) or Cisco Agent Desktop(CAD), you should understand the concept. MWI will not be delivered to CUCIMOC via CTI/JATPI. Just like it won't be delivered to AC or CAD.


Soft phone mode is SIP phone, which means, the CUCIMOC itself is a phone (end point). MWI will be delivered to end points.


Michael

http://htluo.blogspot.com

laurenttrelet2 Thu, 12/31/2009 - 02:52
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Hi,


I've got the same problem. SO there is no way to make CUCIMOC's MWI works in deskphone mode ??


Ryan

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