We are having a CCM 6.1 system, CDR service activated starting from date Jan 1st 2009. Now recently we have installed a Call Billing software(Proteus). The software reads the CDR raw data from a directory in the local machine.
For the CDR to be loaded to a directory in the call billing server I am running an FTP in the billing server and I have configured the callmanager to load all CDR raw data to this particular Server using FTP.
This is hwo I have configured the CCM
From the Serviceablity page:
Tools---> CDR Management---->
Host Name / IP Address* = 10.34.72.231
user name: cisco
Directory Path: /
Now the CDR is being loaded into the Directory in the Billing server. But the problem is that, it only loading the CDR data from the day I created the FTP path that is 19/0ct/09. All the data beginnning from Jan 09 to this date is missing in the bill being generated.
Is there any way that we can pull out the previous data from the CCM, to the Directory in the billing server.
Thanks in Advance