Licensing issue - CUCMBE Upgrade from 7.0 to 7.1

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Oct 22nd, 2009
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My upgrade was successful but the Node license is showing as DEMO. I installed the license I recieved via the PAK and rebotted the BE Server, but it still shows up as DEMO.

I am on with TAC, but they can't seem to figure this out.

Has anyone else run into this issue?


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htluo Thu, 10/22/2009 - 05:16
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For major release upgrade (e.g. from 7.0 to 7.1), you need "feature license".

Go to System > Licensing > License Unit Report. Look at the last block ("Software License Version"). Do you have any feature license?


Rob Huffman Thu, 10/22/2009 - 05:34
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Hi Heath,

Is this causing any issues? I wouldn't think the "Node" License would come into play in a "BE" setup as it is a single node and cannot be changed. Just a thought.



PS: Michael, wouldn't the "Software Feature License" be required for a 6.x to 7.x upgrade not a 7.0 to 7.1 upgrade?? Just curious. Huff

HEATH FREEL Thu, 10/22/2009 - 06:30
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No - the server is up and running. The SW feature still says 7.0 as I understand it only show the major release.

After an hour of so with TAC and Cisco Licensing they did send me a Node License that fixed the DEMO issue.

My question now is - why didn't they send me the Node License along with the Feature licenses?

Also - they send me Unity Connection Licensing and PAK, but the upgrade of CM appeared to upgrade Unity as well. What makes this more confusing is that I did not install any new unity licensing, yet I do not have any licensing issues in unity......

Wow - I'm confused. and so was Cisco.

gary.mattson Fri, 02/05/2010 - 06:16
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I've just encountered this exact same issue.  If you still happen to have your case number I'd like to reference it when contacting TAC.  Thanks in advance!


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