- Bronze, 100 points or more
I'm doing a little SIP trunk testing to determine a good provider for my customer base, and had some general questions as I can't seem to get outgoing or incoming phone calls to work at all.
To keep things simple, I'm using an 8user UC540W with 3 IP phones - a 525G, a 524G, and a 7937 conference phone. I have a static IP on the UC540, have run through the telephony wizard and everything seems to be working on the LAN/PBX side of things. The big difference, and the major variable that we are working with (I believe), is that we're working with Satellite internet connectivity rather than terrestrial Internet connectivity. This is an Enterprise satellite connection, and we have run voice over the connection without problems, but this is our first attempts at SIP trunking from a UC500. Due to the latency involved inherent in satellite (ping times around 550-700ms), I believe that either UC540 or NexVortex server/switch is timing out. Is there any way to determine what the default setting is for a SIP acknowledgement on the UC540 and change this if it is too small?
Here is what I have found, if it is helpful:
1. The SIP provider, NexVortex, says that they are seeing an invite from the UC540, but not on port 5060. On the two calls that we tested, it first saw an invite on 63452, and then on 51677. Is there any reason why this would not be sent out on 5060?
1. On incoming calls, Nexvortex is routing the calls to the proper IP, but is then receiving an "error 500 reason Q850" from the UC540. What does this error mean?
I am also attaching my config in the event that it helps. When I look at the SIP trunk status in CCA, it does not show that registration is working, so I assume that's a good place to start.
Lastly, the guys over at NexVortex don't seem to run across the UC500 very often. If anybody has setup their UC500 to work with NexVortex and wouldn't mind posting a screenshot from CCA (feel free to remove usernames and passwords), I'd appreciate it. I'm not certain that I have all of the information in the right places.