Unity Connection IMAP problems

nordendale · ‎10-22-2009

Unity Connection 7.1.3

Problem: users cannot reply, forward, or send voicemail from IMAP.

I have followed the steps outlined under the "Task List for Configuring IMAP Access in Cisco Unity Connection "

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag175.html#wp1056156

However users cannot send, reply to, or forward voicemails.

Based on what I am reading at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag175.html#wp1087372

When users select 'send a voicemail' or 'reply to a voicemail' Connection should send it directly without trying to relay it.

Any ideas?

Tommer Catlin · ‎10-22-2009

How do you have IMAP setup? typically, if you have Outlook/exchange setup, then add an IMAP account, you have to select which account IMAP is to use to send. In my case, when I forward a voicemail, i select which email account to use to forward (exchange) and it works fine.

nordendale · ‎10-29-2009

FYI - this turned out to be a corporate antivirus policy issue.