10-22-2009 10:17 AM - edited 03-18-2019 10:44 AM
I have ER 7.0 with a UCM 7.0. I have started to configur the ER but am having some troubles. The ER has found all my switches and ports but no phones attatched. I have checked all the software/hardware to make sure it is all supported. With this brief info is there something I'm missing??
10-22-2009 10:32 AM
Hi Lyle,
This could be CDP related. Have a browse through this good doc;
Troubleshooting Phones in Cisco Emergency Responder
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801a4231.shtml
Hope this helps!
Rob
10-22-2009 11:16 AM
I have gone through that doc with my co-worker and found nothing. I must be missing one step in the configuration. It just won't see the phones but the ER locates the switches and switch ports.
10-22-2009 12:18 PM
Its probably not talking to CUCM. Did you turn on SNMP on the CUCM servers? And also add in the CUCM servers SNMP to your "switches" on CER?
Also, it may find them, they are just unallocated. The search is a little goofy in CER. It does not hurt also to reboot the server or start/stop the CER services.
But check your SNMP settings for Pub/Sub and add those servers into your SNMP
10-22-2009 12:47 PM
Perfect thank you for the info, it helped us look around and yes it was an snmp setting within CER. Thank you once again.
10-23-2009 04:39 AM
Hey Tommer,
Nice work here buddy! +5 points for your always excellent help.
Cheers!
Huff
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