- Bronze, 100 points or more
I have a customer who is in the Home Health industry and they need their AA to be accessable for callers who are physically disabled.
Right now, they have a bunch of options for callers; press 1 for this and 2 for that, so on and so on. But if a user is diabled and they can't press any button they are stuck in the AA prompts.
Is there an option for if no buttons are pressed, to automatically get transfered to an extension or mailbox?