AA for disabled users

Unanswered Question
Oct 22nd, 2009

Hello,

I have a customer who is in the Home Health industry and they need their AA to be accessable for callers who are physically disabled.

Right now, they have a bunch of options for callers; press 1 for this and 2 for that, so on and so on. But if a user is diabled and they can't press any button they are stuck in the AA prompts.

Is there an option for if no buttons are pressed, to automatically get transfered to an extension or mailbox?

Thanks.

Brian

www.jaydien.com

I have this problem too.
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Saurabh Verma Thu, 10/22/2009 - 10:54

Hi Brian,

This feature doesn't exist today on our Auto Attendants. We have received earlier requests for this feature, we will plan to out this on our roadmap.

Thanks,

Saurabh

jaydien1358 Thu, 10/22/2009 - 12:55

Is there any work around or alternative solution to this problem. I'd hate to have to go to this customer with that answer.

Thanks.

-Brian

www.jaydien.com

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