Prompt plays choppy

Unanswered Question
Oct 23rd, 2009
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Hi

We have a strange problem. After 2-3 weeks working fine, the welcome prompt starts playing with a choppy voice, this goes away but within 24 hours it is back and is there to stay. It remains choppy even with no agents logged in or no other call then the test call going over the voice gateway. This choppy voice is also heard then when calling internally.

IPCCX 5.0(2) SR2


Any ideas where to look?


Thanks

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antonio.vazquez Fri, 10/23/2009 - 03:06
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Hi,

could verify if there is a process that is hanging your server into Windows Task Manager?


It seems that there is a process that is using all the CPU.


Regards

kpintens Fri, 10/23/2009 - 04:06
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Thanks for the reply

during such an incident cpu remains around 20%

also MoH streams normal, it is just the prompts that is having the issue

rebooting the CRS solves it

antonio.vazquez Fri, 10/23/2009 - 04:10
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Hi,

when you are talking about "cpu remains around 20%" I suppose you are talking IP-IVR CPU, is this correct?


Regards

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