10-23-2009 07:45 AM - edited 03-14-2019 04:46 AM
I have been using default layout and modified fields etc. Do you know where what in the script I change so an agent get desired layout.
Thanks,
Baseer.
10-23-2009 09:08 AM
In the Set Enterprise Data step. See the answer provided for this post:
10-23-2009 09:22 AM
Baseer,
As a regular poster, you should know that all questions here should state whether Enterprise or Express is being used.
If you are using Enterprise, I posted regarding different CAD layouts recently. The search tool is your friend.
Regards,
Geoff
10-23-2009 09:42 AM
Geffery,
I apologize I know I should know better. This instance its UCX 7.x premium and CAD 6.6.
I just wrapped up a client and they were so happy I got them up and running quick they surprised me by calling my last day today. So bit confused and on the hunt for more work, next project.
Thanks,
Baseer.
10-23-2009 09:39 AM
Jonathan,
You are great and quick as always. I have done this ECC thing and currently using the data to populate in the default layout using my customized filed.
I don't want to use default layout - I want to pop up my customized layout so in CAD when call comes in my layout = baseers layout.
I got my fileds, I created the layout, created workflows but always using default layout I don't know how to do the other.
Thanks for your detailed info. I did that and that part is working.
-Baseer.
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