I have a question about Cisco Unified Business Attendant Console. I have this configured as per the user/admin guide, and it appears to be functioning correctly, except for one thing. In the old attendant console, when the pilot point was dialed, if the attendant phone was offhook it would ring in to the phone. In CUBAC, the call comes into the queue and sits there until actually answered by the attendant through the application. Is there a way to allow the call to come into the queue and then ring the attendant automatically if she isn't on a call?
Thanks for any input.