CUBAC-Ring to the Attendant

billkemmer · ‎10-23-2009

Hello,

I have a question about Cisco Unified Business Attendant Console. I have this configured as per the user/admin guide, and it appears to be functioning correctly, except for one thing. In the old attendant console, when the pilot point was dialed, if the attendant phone was offhook it would ring in to the phone. In CUBAC, the call comes into the queue and sits there until actually answered by the attendant through the application. Is there a way to allow the call to come into the queue and then ring the attendant automatically if she isn't on a call?

Thanks for any input.

Tommer Catlin · ‎10-26-2009

The new AC (ARC) does not use CTI to control the phone like CUCM did with old AC. All calls go to the console and never to the phone. You should always see it in the que, unless you have your que configured for a low number of calls. Maybe its set to 1 call, then rolls into a que until the operator answers. I typically set it to 5-10 calls before going into a que.

Check the AC server settings for que triggers