I have been assigned the title of "phone guy" here and I have been presented with a question I cannot answer. We have Unity 7 and CM 6 installed about 6 months ago. On some of our phone (7945) when the call is directed to voice mail, there is a windows that appears on the phone that displays "Cisco Unity... greeting caller." Then when the caller is leaving a message "Recording message with the options to ask, take, monitor appear on the soft buttons. I did have this feature on my phone, now it is gone and where some people didn't have it, it has appeared.
What is this feature called? Where do I turn it on and off? CM? Unity? Is there documentation on it?
Thanks in advance,
John, I believe if the user only has one endpoint with their primary DN configured that it should just work if everything is setup right. If their DN appears on more than one device then Unity does not know which one to bind to and thus the user must enable the feature over the phone. There may be other conditions in which Unity does not automatically bind to the users phone (I have to admit I am not an expert on this feature), but in general it should be automatic if configured correctly.