voice mail problem

hani-molani · ‎10-23-2009

Dear all

i have cucm 7.0 with unity

when i press message bottom on cisco ip phones nothing will happen and it give this message on ip phone display:

"no service configured"

please guide me

virverma · ‎10-23-2009

Could you check if you created voicemail pilot and voicemail profile and associated with users?

Also, attach the screenshot or exact error message

hani-molani · ‎10-23-2009

yes i make them all, the problem is when i hit "messeg bottom" nothing happend

also in "enterprise parameter" in

"URL Messages:" filed .. its empty here

the error that ip phone shows is:

"no service configured"

virverma · ‎10-23-2009

Are all the URL empty?

also, try to recreate VM ports and restart unity service

hani-molani · ‎10-23-2009

i tried that but same problem

my auto attendant is also working and when i forward my call to voice mail is also working too but the problem is when i press message bottom no effect!

just " no service configured"

and URL message is still empty

virverma · ‎10-23-2009

Also, did you try to dial vm pilot number directly instead of hitting message button?

hani-molani · ‎10-23-2009

yes when i dial it it work fine

virverma · ‎10-23-2009

Could you check what number you have in voicemail profile of subscribers?

Else, could you make a small test by hitting the message button and attach the ccm trace file.