Music-on-Hold while being transferred by the AA

Unanswered Question
Oct 22nd, 2009

How can I get the UC520 to play music when a call is being transferred from the auto attendant to an extension or ring group?  Right now they hear the normal ringing, but my old phone system had the choice of the ringing or playing the music-on-hold.  I'm hoping the UC can do the same thing.  Thanks.

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Saurabh Verma Fri, 10/23/2009 - 15:09

Currently we don't have a featurette planned for this functionality. Note that the call flow involves CUE to disconnect all call legs and pass the control back to the UC 500, so it is treated as a completely new call on UC 500. Ringback tone is played on FXO (or the caller) in accordance with the ringback tone received from IP Phones.


jimwilcox Tue, 12/22/2009 - 11:33

Does this apply to calls transferred by a receptionist as well? My customer is saying that on his other Cisco system when they are transferring his callers hear music.


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