Hello my name is Mathiew, I'm French, I am new on CCX environnement...
I'm trying to configure a script on CCX ,
here is context:
A caller dial a SDA number of the corporation , there are not ringing tone but a welcome prompt, and on the same time, the system calling an hunt group and when an operator (of this hunt group) takes the line, the Welcome prompt is interrupted and the communication with the caller and operator is established.
I do not know if it is possible
thank you for your help...