CWLMS 2.6 CS error device and credentials

Answered Question
Oct 26th, 2009

When I try to access Common Services- Device and Credentials, I get the message "Error in communicating with Group Administration Server. It may be down or not yet up. Please make sure that Group administration server is up and running, then refresh the page"

In the windows services, can affect some to this situation?

I have CWLMS 2.6 on Windows 2003 R2 enterprise ed. SP 2, recently installed

I attach the Windows Services screens.

thans very much!

best regards,

PS:left one more attach.

I have this problem too.
0 votes
Correct Answer by Joe Clarke about 7 years 1 month ago

This looks fine. There are no errors here. Provided no one manually shuts down daemons, I do not anticipate your problem reoccurring.

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Joe Clarke Mon, 10/26/2009 - 09:43

Post the output of the pdshow command. what version of Common Services do you have?

jorgelina.abraham Mon, 10/26/2009 - 10:12

I have CiscoWorks Common Services 3.0.6

I do "net stop crmdmgtd" and then "start crmdmgtd".

And now it's magically working fine.

I do not understand..

Here attach pdshow output.

thanks very much

best regards,

Jorgelina

Attachment: 
Joe Clarke Mon, 10/26/2009 - 10:15

Have you since restarted dmgtd after capturing this pdshow? The pdshow does indicate quite a few daemon problems. It appears that some daemons may have been stopped manually. I would certainly say that given this output, a restart of Daemon Manager should restore functionality.

jorgelina.abraham Mon, 10/26/2009 - 13:43

Here attach the pdshow after the stop-start dmgtd.

I hope that continue normally.I not restart the server again yet.

Thanks very mucch!

best regards,

Attachment: 
Correct Answer
Joe Clarke Mon, 10/26/2009 - 13:52

This looks fine. There are no errors here. Provided no one manually shuts down daemons, I do not anticipate your problem reoccurring.

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