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Answered Question
Oct 26th, 2009

This is bugging me. What is the process on Call Manager called that actually controls the lines on the IP phones to route the calls to the agents? Tahkns in advance! All replies rated.

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Correct Answer by Jonathan Schulenberg about 7 years 3 months ago

CTI Manager on UCM provides control to CCX through the application user account that has association of the agents' phones.

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Correct Answer
Jonathan Schulenberg Mon, 10/26/2009 - 11:28

CTI Manager on UCM provides control to CCX through the application user account that has association of the agents' phones.

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