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A Simple Question

angel-moon
Level 3
Level 3

This is bugging me. What is the process on Call Manager called that actually controls the lines on the IP phones to route the calls to the agents? Tahkns in advance! All replies rated.

1 Accepted Solution

Accepted Solutions

Jonathan Schulenberg
Hall of Fame
Hall of Fame

CTI Manager on UCM provides control to CCX through the application user account that has association of the agents' phones.

View solution in original post

1 Reply 1

Jonathan Schulenberg
Hall of Fame
Hall of Fame

CTI Manager on UCM provides control to CCX through the application user account that has association of the agents' phones.

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