zak.hadj.hsbc Tue, 10/27/2009 - 02:07

Hi,

You'll probably need to update at least the CTI Manager from the Witness.

I suggest you to upgrade to an Active Call Recording Solution. It's more reliable and less bandwidth consuming. Witness seems to got one. The wisest thing to do is to build a sandbox and run your tests in there.

I use ASC evoIP Active and it's working perfectly in 6.1.2.

HTH

fraterb Fri, 11/13/2009 - 03:23

Hi there, you may have already found out by now.

CM 6 and 7 are only supported on Witness 7.8.

You will need to upgrade your Witness platform.

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