We just installed a UC540 for a company. The dial by name and dial by extension is working fine. The company is a marketing and PR company and each employee is in charge of one or multiple accounts. My clients would like their system to be set up such that a caller can call in and if they don't know the extension or the name of their rep, they can dial their company name (ex. acme) in and it will take them to the correct person. It seems like I should be able to set up users in the UC540 that are named the name of the companies like acme, then the system would allow callers to dial in the name acme and it would transfer them to an extension. I just need to know how to get it to transfer the caller to an alternate user on the UC540, say John Doe at extension 150. Does anyone have any suggestions on how I can acheive that?