Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
346
Views
0
Helpful
3
Replies

Dead Air/Unknown calls

dvanzee
Level 2
Level 2

‎10-27-2009 08:59 AM - edited ‎03-15-2019 08:15 PM

I would like to get the communities feed back on this issue.

Certain users within our company (mostly linked to 800 numbers) continue to receive dead air phone calls. Is there a standard way of dealing with these calls?

I know that with an H323 environment you can block the number if you know the called number; however, our entire environment is setup as MGCP.

Labels:
0 Helpful
3 Replies 3

gogasca
Level 10
Level 10

‎10-27-2009 11:10 AM

Do you guys have FXOs?

Enable CDR in CUCM

Check timestamps with CDR reports and contact Telco.

0 Helpful

James Hawkins
Level 8
Level 8

‎10-27-2009 12:29 PM

If the calls are from specific numbers you could configure a translation pattern to match the calling number and change the called number to a pilot for a Unity or UCCX message stating unsolicited 0800 calls are unwelcome.

0 Helpful

dvanzee
Level 2
Level 2
In response to James Hawkins

‎10-27-2009 12:41 PM

Thank you for the idea, Could you give me a little more detail on how to create a translation pattern based on calling party? I see a section called "calling party transformations" however I am not sure how to set it up.

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents