Transfer of Call Issue

Unanswered Question
Oct 27th, 2009

Hardware: UC520

Phones: IP7940

Having an issue when transferring a call from one phone to another.

Hit transfer, call transfers. No option to talk to the person you are transferring to, then hitting the transfer button.

Appreciate any help.


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Overall Rating: 5 (1 ratings)
rkarrmfibc Mon, 11/09/2009 - 16:53


I tried the full-consult and still does not work.

I read that the system should be defaulted for consultative transfers, but not working.

Any other suggestions?

Rob Huffman Tue, 11/10/2009 - 06:04

Hi Robert,

Just to add a note to the great tips from Teresa (+5 points here Teresa)

It sounds like the line on the ephones would need to be setup with a Dual Line config;

A dual-line ephone-dn has one virtual voice port and two channels to handle two independent calls. This capacity allows call waiting, call transfer, and conference functions within a single ephone-dn. Dual-line mode is supported on all phone types, but is not appropriate for voice-mail numbers, intercoms, or ephone-dns used for message-waiting indicators, paging, loopback, or hunt groups. Overlays of single-line hunt groups onto dual-line buttons are supported.

Ephone-dns are created in single-line mode if the dual-line keyword is not used. Changing an ephone-dn from dual-line mode to single-line mode (and vice versa) requires that you delete the ephone-dn and then recreate it.


The following example enters ephone-dn configuration mode to create the ephone-dn 5576:

Router(config)# ephone-dn 1

Router(config-ephone-dn)# number 5576

Router(config-ephone-dn)# exit

The following example creates an ephone-dn with the number 1001 in dual-line mode. The no huntstop command allows calls to continue to hunt to other ephone-dns if this one is busy or does not answer. The huntstop channel command disables call hunting to the second channel of this ephone-dn if the first channel is busy or does not answer.

Router(config)# ephone-dn 10 dual-line

Router(config-ephone-dn)# number 1001

Router(config-ephone-dn)# no huntstop

Router(config-ephone-dn)# huntstop channel

Router(config-ephone-dn)# exit

Hope this helps!



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