MOH not working.... Help required.

Answered Question
Oct 27th, 2009
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Hi,


MOH is not working when I place a call on hold and also during transfers. Checked in the Media Resources and the config seems to be working fine. Is there anywhere that I need to check apart from Media Resources. I have a Call Manager 6.1(2) system.

Correct Answer by James Hawkins about 7 years 7 months ago

Also if you have configured MoH to use multicast make sure the network is set up to support multicast traffic.


Also check your MRG's and MRGL's.

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Guilherme Henri... Tue, 10/27/2009 - 10:53
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    External, 2014

Hi,


What is the call flow ? internal to pstn ? site to site ? MOH server's are registered ?


Do you hear a fast beep or deadly silence?

Never work or suddenly stopped working?

Correct Answer
James Hawkins Tue, 10/27/2009 - 12:26
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Also if you have configured MoH to use multicast make sure the network is set up to support multicast traffic.


Also check your MRG's and MRGL's.

sandeepontop Tue, 10/27/2009 - 21:29
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Thanks guys for the info.. I restarted the MOH Servers and the issue was resolved. Restarting did the trick. Once again thanks for your timely help !!!

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