10-27-2009 11:23 AM - edited 03-15-2019 08:15 PM
I have download the two files needed. And I have merge them together with dos ( copy /b ) to have a .sgn.iso that I just burn after but..
Instruction here :
Here is the error that I have :
the version number inside the selected upgrade does not match the filename
any idea ?
10-27-2009 11:30 AM
have seen that when file is corrupt use md5 to verify
10-27-2009 11:35 AM
Ok I will let you know..
If it's not fine I will download both files again
thanks
03-05-2010 05:40 AM
hello the error message that appears on my case is:
"an unknown error occured while accessing the upgrade file"
i m trying to do the upgrade through DVD.. I see the upgrade file xxxx.sgn.iso but when i proceed I get
the above error..
any ideas?
03-05-2010 06:41 AM
Redownload both file again, with another browser if necessary... could be that.
I allready had that problem before and this solution resolve my issue.
Then you merge the file with copy /b .......
03-05-2010 07:45 AM
yeah, I have had this issue. I agree, download again, remerge the file. Also, try not to change the name of the file. Whatever it says in the release notes is what you should use as the merged file name.
I never have luck with the DVD, I use SFTP to do the upgrade.
03-12-2010 03:31 AM
Problem solved!
It was my mistake.
Thamk you all, Spyros
05-18-2010 11:05 AM
I am having the same issue... and i can´t find the reason. Can you tell what was your mistake, and how you solved it?.
Regards,
Ariel
05-18-2010 11:23 AM
Hi
Typical errors are:
- errors during download
- user error merging the file
Have you done an MD5 check on the resultant file against the hash in the release notes?
Do you have the 'filename does not match the version' error? If so, what is your filename? You can open the ISO in WinRAR or another ISO package, and in the root of the image there is a file called 'isofilename' you can open in notepade which will contain the expected file name. Ensure the ISO has this name.
Regards
Aaron
Please rate helpful posts...
05-18-2010 12:12 PM
Aaron,
The error I get is "unknown error while accessing upgarde file"
MD5 for both parts of the image were OK.
MD5 for the joined part is ok (compared it to the one in the release notes)
The file can be opened with an ISO reader, and the name in the "isofilename" file is ok...
05-18-2010 01:42 PM
Hi
In that case, it would seem likely that you are having a problem with the last leg between your FTP/SFTP server and the CCM.
What software are you using?
I typically use FreeFTPD and haven't had any problems, thought it seems very large backups (many GBs) are causing issues for a few people.
Aaron
Please rate helpful posts...
07-08-2011 01:56 PM
Having the same issue, can you please post your resolution?
Thanks,
Bill
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