Unity Messages - listening the last messages

Answered Question

Hello All,

I have a customers that has about 200 messages in his voice mail box, he need to read the last messages (maybe delete teh rest), is there any options?

Cisco Unity 4.2 Build 4.2(1)

Please advise

regards

Andres

Correct Answer by Rob Huffman about 7 years 9 months ago

Hi Andres,


If your Cisco Unity version is 4.x or 5.x, complete this procedure:


Log into the Unity Administration Page, and click Subscribers.


Select the subscriber that needs to be modified. Then, click Conversation.


Select the New Message type that needs to be played first and click Move Up. Repeat similarly for the Saved Message. The order of playback can be changed when you choose Oldest first or Newest first from the drop down menu and click the Save icon.


From this good doc;


Change Voice Message Order from Cisco Unity


http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_configuration_example09186a00809c4663.shtml



Hope this helps!

Rob

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Correct Answer
Rob Huffman Tue, 10/27/2009 - 13:18
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Hi Andres,


If your Cisco Unity version is 4.x or 5.x, complete this procedure:


Log into the Unity Administration Page, and click Subscribers.


Select the subscriber that needs to be modified. Then, click Conversation.


Select the New Message type that needs to be played first and click Move Up. Repeat similarly for the Saved Message. The order of playback can be changed when you choose Oldest first or Newest first from the drop down menu and click the Save icon.


From this good doc;


Change Voice Message Order from Cisco Unity


http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_configuration_example09186a00809c4663.shtml



Hope this helps!

Rob

Rob Huffman Thu, 10/29/2009 - 08:24
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Hi Andres/Mark,


No worries :)


To Manage subscriber messages, this is probably an excellent choice;


Message Store Manager


The Cisco Unity Message Store Manager (MSM) allows you to perform several routine message store management tasks with a single tool. MSM Agents, defined to include a selectable set of subscribers, can generate message demographic reports, archive messages, delete messages, or set subscriber properties, all according to configurable schedules.


From the Great Unity Tools;


http://www.ciscounitytools.com/App_MSM.htm



Hope this helps!

Rob

Rob Huffman Thu, 10/29/2009 - 09:10
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Hi Andres,


This just means the Exchange mailstore is "on-box" not external. You should still be able to use the MSM Tool :)


Cheers!

Rob

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