We have CRS 5.0 installed with agents using softphones. Some of the agents work in different LAN than CRS. That LAN is connected to the CRS LAN thru a WAN link. Those agents cannot be monitored or their calls cannot be recorder. After some researching, seems that issue is with PC MAC source address, that are changed when going thru router, then it is not recording calls.
Is there any solution or workaround to overcome this?
Thanks in advance.