Wrap Up Codes are not manditory. In fact, as an Administrator, you can configure a time limit for how long the Agent has to choose one. This is done with the Wrap Up Timer on the CSQ configuration page.
Here is a short screen cast of this timer in use, and what the resulting report looks like.
Wrap Up Codes are not manditory. In fact, as an Administrator, you can configure a time limit for how long the Agent has to choose one. This is done with the Wrap Up Timer on the CSQ configuration page.
Here is a short screen cast of this timer in use, and what the resulting report looks like.
I agree with Anthony, if the agent doesn't select a wrap-up code during the configured wrap-up time, the pop-up box disappears and the agent is returned to the next state, as determined by the config. I've seen this on both UCCX v7 and v8 systems.
I was being semi-sarcastic, but thank you for that, because it/you gave 5 points, which makes my graph trend upwards.
Anthony Holloway
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