Polycom VSXZ disconnects after 2 hours

dporod · ‎10-28-2009

We are having an issue with video calls dropping after 2 hours. This involves the Polycom VSX and our 525 PIX 7.2.1, Here are bits of the config, any suggestions would be apprrciated.

timeout xlate 2:00:00

timeout conn 1:00:00 half-closed 0:30:00 udp 0:30:00 icmp 0:00:02

timeout sunrpc 0:10:00 h323 10:00:00 h225 10:00:00 mgcp 0:05:00 mgcp-pat 0:05:00

timeout sip 0:30:00 sip_media 0:30:00 sip-invite 0:03:00 sip-disconnect 0:02:00

timeout uauth 0:05:00 absolute

policy-map global_policy

class inspection_default

inspect dns migrated_dns_map_1

inspect ftp

inspect http

inspect ils

inspect netbios

inspect rsh

inspect rtsp

inspect skinny

inspect sqlnet

inspect sunrpc

inspect tftp

inspect xdmcp

inspect h323 ras

class class_sip_udp

inspect sip

dporod · ‎10-28-2009

I did try changing the timeout xlate 2:00:00 to 3:00:00, the problem continues.

smckenzie1 · ‎10-29-2009

One think to check is the polycom unit itself as I can remmber that there was 'max call timer'(or something along those lines)on the ones we used and that needed to be extended from the defaults (which was 2 hours). We also altered the firewall timeouts as well.