Can't access the Unity version 5.0 System Admin Page

Unanswered Question
Oct 28th, 2009

Randomly we can't access Unity admin page. Restarting IIS service fixes the issue. The only document I was able to find is Failure to Access the Unity System Admin Page

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00805552da.shtml#NetPro

which is provided for Unity 4.x and does not offer a permanent solution.

Any assistance will be greatly appreciated.

Yefim

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Jaime Valencia Wed, 10/28/2009 - 14:59

Maybe you're having the same issue as this one:

IP Telephony: Unity 5.0 SA admin page keeps hanging

http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&topicID=.ee6c829&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cd406d2

You may also search NetPro for the same problem and how it was solved.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

y-sapozhnikov Thu, 10/29/2009 - 07:59

Thanks for your reply.

We will apply the latest ES to fix it.

Could not rate using the link provided

got Forbidden File or Application.

Yefim

Hoan Mai Wed, 10/28/2009 - 15:59

There are a few fixes in 5.0, make sure you patch the latest ES -

You're most likely hitting this defect.

CSCsg76524 BusinessLogicManagerSvr.dll violates DLLMain rules and causes deadlock

y-sapozhnikov Thu, 10/29/2009 - 08:01

Thanks for the info.

This bug is for 4.2.1 and we are running on 5.0.1 and always able to restart IIS.

We will apply the latest ES.

Yefim

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