I am working with CME7.1 and was trying to get an extended timeout before the phones log off the voice user profile and switch back to the logout profile. I have issued the command "max-idle-time 9999" under the voice user-profile; however, it seems like the phone is still logging off overnight. I am going to assume that it is timing out after 6 or 12 hrs. Is there something else causing the users to log out besides the max-idle-time? Essentially I would like it if the phones never automatically logged off unless they log in elsewhere, but would settle for a high idle timeout value. Appreciate any advice or input.
Router(config)# voice user-profile 1
Router(config-user-profile)# no max-idle-time
Also, something that you can check is this:
em logout time1 [time2] [time3] ---------> This command is supported in Cisco Unified
CME 4.3 and later versions. time-Time of day after which logged-in users are automatically
logged out from Extension Mobility. Range: 00:00 to 24:00 on a 24-hour clock
You can also disable this command: no em logout time1 [time2] [time3]