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UCCX 7 forcing to 'Not Ready' state

Md. Mijanur Rahman
Level 4
Level 4

‎10-29-2009 08:04 AM - edited ‎03-14-2019 04:47 AM

Hi, i have designed a simple script to land call to agent, installed CAD properly, phone is properly added to RmCm app user at CUCM side, agent is logging in and getting ready properly, but when call is reaching the CSQ, the system is putting the agent 'Not Ready' state forcefully, any idea or troubleshooting tips? or any helpful link please?

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2 Replies 2

Abdulbaseer Mohammed
Level 4
Level 4

‎10-30-2009 09:46 PM

what happens to the call?

what is your after call work mode or wrap up settings?

Do you have auto answer on?

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Md. Mijanur Rahman
Level 4
Level 4
In response to Abdulbaseer Mohammed

‎10-30-2009 11:12 PM

Hi, the problem solved after creating the CTI route point and CTI ports keeping in the same CSS and partition the phones have.

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