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Cisco IP Phone Agent problem

gmichel08
Level 1
Level 1

Hi all,

I am trying to setup the IPPA service for IP Phones using UCCX 5. I went through all the steps but when I tried to use the service i got the following error : "Cannot connect to the IP Phone Agent service". I past the service url in my browser and got this :

<CiscoIPPhoneText>

<Title>Error</Title>

<Text>Cannot connect to the IP Phone Agent service.</Text>

<Prompt/>

-

<SoftKeyItem>

<Name>OK</Name>

<URL>Key:Services</URL>

<Position>1</Position>

</SoftKeyItem>

</CiscoIPPhoneText>

What 's wrong here.

Please advice.

Regards

5 Replies 5

jody.marshall
Level 1
Level 1

I have the same problem anyone find a solution?

Walter Solano
Level 7
Level 7

Please check if you are using the correct configuration:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a00801c5765.shtml

HTH

Please rate this post if was helpful

Walter Solano

CCNA Voice

Cisco UCCX Specialist

I have verified the url serveral times.

http://10.12.200.25:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp

When the service is used I recieve the message (Cannot connect to the IP Phone Agent service.)  Samething if I try the url in a web browser.

What logs can I review to see if something else is pointed out?

Hi

I would probably start with the logs in c:\program files\cisco\desktop\log (starting ippa* I think, or will have ippa in the filename).

Perhaps post those back....

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

This ones could work Cisco CallManager Cisco IP Phone Services

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