10-29-2009 08:55 AM - edited 03-14-2019 04:47 AM
Hi all,
I am trying to setup the IPPA service for IP Phones using UCCX 5. I went through all the steps but when I tried to use the service i got the following error : "Cannot connect to the IP Phone Agent service". I past the service url in my browser and got this :
<CiscoIPPhoneText>
<Title>Error</Title>
<Text>Cannot connect to the IP Phone Agent service.</Text>
<Prompt/>
-
<SoftKeyItem>
<Name>OK</Name>
<URL>Key:Services</URL>
<Position>1</Position>
</SoftKeyItem>
</CiscoIPPhoneText>
What 's wrong here.
Please advice.
Regards
05-18-2010 12:58 PM
I have the same problem anyone find a solution?
05-18-2010 01:01 PM
Please check if you are using the correct configuration:
HTH
Please rate this post if was helpful
Walter Solano
CCNA Voice
Cisco UCCX Specialist
05-18-2010 01:08 PM
I have verified the url serveral times.
http://10.12.200.25:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp
When the service is used I recieve the message (Cannot connect to the IP Phone Agent service.) Samething if I try the url in a web browser.
What logs can I review to see if something else is pointed out?
05-18-2010 01:38 PM
Hi
I would probably start with the logs in c:\program files\cisco\desktop\log (starting ippa* I think, or will have ippa in the filename).
Perhaps post those back....
Aaron
Please rate helpful posts...
05-18-2010 01:23 PM
This ones could work Cisco CallManager Cisco IP Phone Services
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